Effective Date: May 25, 2026 · Last Updated: May 25, 2026
These Terms of Service ("Terms") govern your use of robertguajardo.com ("Website"), the web development and consulting services ("Consulting Services"), and the RobChat AI chatbot platform ("RobChat" or "Platform"), collectively referred to as the "Services." The Services are provided by RobChat, a service of robertguajardo.com ("we," "us," or "our"), based in Dallas, Texas.
By accessing the Website, engaging our Consulting Services, or subscribing to RobChat, you ("Client," "you," or "your") agree to be bound by these Terms. If you do not agree, do not use the Services.
The Website is a professional portfolio and information resource. You may browse the Website freely. By using the Website, you agree not to:
The Website includes an embedded AI chatbot powered by RobChat. By interacting with the chatbot, you consent to the collection and processing of your messages as described in our Privacy Policy. The chatbot uses AI to generate responses and may occasionally produce inaccurate information.
The Website may contain links to third-party websites or services. We are not responsible for the content, accuracy, or practices of those sites.
Consulting and web development services are provided on a project basis. The scope, deliverables, timeline, and pricing for each project will be discussed and agreed upon before work begins. Any changes to the scope after work has started may result in additional charges and adjusted timelines.
Unless otherwise agreed in writing:
For ongoing or retainer-based work, payment terms will be outlined in a separate agreement.
Each project includes a reasonable number of revisions as discussed during scoping. Revisions beyond the agreed scope may be billed at our standard hourly rate. You are responsible for providing timely feedback. Delays in client feedback may extend the project timeline.
Final deliverables — including code, files, designs, and credentials — are transferred to you after full payment has been received. Until final payment is made, all work product remains our property.
We may use completed projects in our portfolio and marketing materials unless you request otherwise in writing.
You agree to:
If hosting or ongoing maintenance is part of your project, the terms, pricing, and scope of those services will be outlined separately. We are not responsible for issues caused by third-party hosting providers, domain registrars, or services outside our control.
If you cancel a project after work has begun:
RobChat is a managed AI chatbot platform for small businesses. The Service includes:
The chatbot is powered by third-party large language model providers, including Anthropic (Claude) and OpenAI. AI responses are generated in real time and may occasionally produce inaccurate or unexpected responses.
We offer four subscription plans: Starter, Creator, Pro, and Business. Each plan includes a monthly subscription fee and a one-time setup fee. Plan details, pricing, features, and limits are published at robertguajardo.com/robchat and may be updated from time to time.
We reserve the right to modify plan pricing or features with 30 days' written notice. Existing subscribers will be grandfathered at their current rate for the remainder of their billing cycle.
All plans include done-for-you setup. We will scrape and process your website content, configure your chatbot's personality and branding, embed the widget on your website, and set up lead capture preferences. Setup typically takes 3 to 5 business days after payment is received.
RobChat subscription fees are billed monthly in advance. Setup fees are billed once at the beginning of the engagement. We do not currently use automated billing — invoices and payment collection are handled manually.
You may request to pause or cancel your RobChat subscription at any time by contacting us directly.
Pause: Your chatbot will be deactivated at the end of your current billing period. Your account data, knowledge base, branding, and conversation history will be preserved. You may reactivate at any time by resuming payment.
Cancellation: Your chatbot will be deactivated at the end of your current billing period. Account data will be retained for 90 days, after which it may be permanently deleted.
No Refunds: All fees are non-refundable. Cancellations and pauses take effect at the end of the current billing cycle. You will continue to receive full service through the end of your paid period.
Reactivation: If you reactivate a cancelled account within the 90-day retention period, your data will be restored upon payment. After 90 days, a new setup may be required.
Each RobChat plan includes a monthly message limit. Messages are counted per user message (visitor questions), not assistant responses.
Hard Limit (default): When your limit is reached, the chatbot will inform visitors and direct them to contact your business directly.
Soft Limit (by arrangement): Messages may continue beyond the limit. Overage usage will be tracked and may be billed at a rate agreed upon in advance.
Message counts reset on a rolling 30-day cycle from the start of your billing period.
You agree not to use RobChat to distribute spam, collect personal data in violation of privacy laws, promote illegal activities or harassment, impersonate others, interfere with the Service, reverse engineer the platform, or resell the Service without written consent.
We reserve the right to suspend or terminate your account for violations of this policy.
Our IP: The Website, RobChat platform, widget code, dashboard, backend systems, and all related technology are our intellectual property.
Your Content: You retain ownership of all content you provide to us. By providing content, you grant us a limited license to use it for the purpose of delivering the Services.
AI-Generated Content: Responses generated by AI chatbots are created in real time by third-party models. Neither party claims exclusive ownership of AI-generated responses.
Consulting Deliverables: Ownership of project deliverables transfers to you upon full payment. We retain the right to use completed work in our portfolio unless you opt out in writing.
We collect and store data as necessary to provide the Services. Data is stored on secure servers in the United States. We do not sell your data to third parties. For full details, see our Privacy Policy.
To the maximum extent permitted by law, the Services are provided "as is" without warranties of any kind. We are not liable for indirect, incidental, consequential, or punitive damages. Our total liability shall not exceed the total fees paid by you in the three months preceding the claim. We are not responsible for the accuracy of AI-generated responses or business decisions made based on those responses.
You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses arising from your use of the Services, your violation of these Terms, or content you provide.
We may update these Terms from time to time. Material changes will be communicated via email at least 30 days before they take effect. Your continued use of the Services after changes take effect constitutes acceptance.
These Terms are governed by the laws of the State of Texas. Any disputes shall be resolved in the courts of Dallas County, Texas.
For questions about these Terms, billing, or your account:
RobChat — a service of robertguajardo.com
Email: robert@robertguajardo.com
Phone: (972) 325-6009
Web: robertguajardo.com/robchat