Effective Date: May 25, 2026 · Last Updated: May 25, 2026
This Privacy Policy describes how RobChat, a service of robertguajardo.com ("we," "us," or "our"), collects, uses, stores, and protects information across our website, consulting services, and AI chatbot platform.
This policy applies to:
- Website Visitors: Anyone who browses robertguajardo.com
- Consulting Clients: Businesses or individuals who engage our web development or consulting services
- RobChat Clients: Business owners who subscribe to the RobChat platform
- Chatbot Visitors: End users who interact with a RobChat chatbot on any website
1. Information We Collect
From Website Visitors
- Standard server logs: IP address, browser type, pages visited, timestamps
- Cloudflare analytics: anonymized traffic data
- Chatbot interactions if you use the embedded chatbot on this site
From Consulting Clients
- Contact information: name, email address, phone number, business name
- Project details: requirements, content, images, branding materials you provide
- Payment information: invoicing details (we do not store credit card numbers)
- Communications: emails, messages, and notes related to your project
From RobChat Clients (Business Subscribers)
- Account information: name, email address, phone number
- Business information: business name, website URL, services, hours, policies
- Website content scraped for the chatbot knowledge base
- Dashboard login credentials (stored as secure bcrypt hashes)
- Calendar data synced via iCal feed URLs
From Chatbot Visitors
- Chat messages and session transcripts
- Lead information voluntarily submitted: name, email, phone number
- Session metadata: IP address, page URL, browser user agent, timestamps
- Booking information: selected service, provider, date, time, and contact details
We do not use cookies or tracking pixels in the RobChat chatbot widget.
2. How We Use Information
Website & General
- To operate and improve the Website
- To respond to inquiries submitted through the contact form or chatbot
- To monitor site performance and security
Consulting Services
- To scope, plan, and deliver your project
- To communicate about project status, feedback, and deliverables
- To send invoices and process payments
- To use completed projects in our portfolio (unless you opt out)
RobChat Platform
- To set up, configure, and maintain your chatbot
- To build and update your chatbot's knowledge base
- To generate AI-powered responses to visitor questions
- To capture and deliver leads to you via the dashboard
- To process and confirm appointment bookings
- To provide conversation analytics
- To sync your calendar for booking availability
3. Third-Party AI Processing
RobChat chatbot messages are sent to third-party large language model providers to generate responses. We currently use:
We send the visitor's message along with relevant knowledge base context. We do not intentionally send visitor personal information (name, email, phone) to AI providers, though visitors may include such information in their messages.
4. Data Storage and Security
- All data is stored on secure servers hosted in the United States
- Database: PostgreSQL 16 with encrypted connections
- Passwords are hashed using bcrypt and never stored in plain text
- API keys and sensitive credentials are encrypted at rest
- The RobChat widget uses Shadow DOM isolation to prevent cross-site data leakage
- HTTPS is enforced on all connections
We implement reasonable administrative, technical, and physical safeguards to protect your data. However, no method of transmission or storage is 100% secure.
5. Data Sharing
We do not sell, rent, or trade personal information to third parties. We share data only in the following circumstances:
- With AI providers for generating chatbot responses (see Section 3)
- With RobChat clients who own the chatbot: visitors' messages, lead info, and booking details are accessible through the dashboard
- As required by law: in response to valid legal requests, subpoenas, or court orders
- To protect rights: to enforce our Terms of Service or ensure user safety
6. Data Retention
- Website data: Server logs are retained for up to 90 days
- Consulting projects: Project files and communications are retained for the duration of the engagement and a reasonable period afterward for support purposes
- Active RobChat accounts: Data is retained for the duration of the subscription
- Paused RobChat accounts: Data is retained indefinitely while paused
- Cancelled RobChat accounts: Data is retained for 90 days after cancellation, then may be permanently deleted
7. Your Rights
For Clients (Consulting & RobChat)
You may request access to, correction of, or deletion of your personal data. RobChat clients can export conversation and lead data in CSV or JSON format through the dashboard.
For Chatbot Visitors
If you have interacted with a RobChat chatbot and wish to know what data was collected or request deletion, please contact the business operating the chatbot. If unable to reach them, contact us and we will work with the client to address your request.
8. Children's Privacy
Our Services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have, we will delete it promptly.
9. California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, request deletion, and opt out of the sale of personal information. We do not sell personal information. To exercise these rights, contact us at robert@robertguajardo.com.
10. International Users
Our Services are hosted and operated in the United States. If you access the Services from outside the United States, your information may be transferred to and processed in the United States. By using the Services, you consent to this transfer.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email to clients and posted on this page with an updated effective date. Your continued use of the Services constitutes acceptance.
12. Contact
For questions about this Privacy Policy or to exercise your rights:
RobChat — a service of robertguajardo.com
Email: robert@robertguajardo.com
Phone: (972) 325-6009
Web: robertguajardo.com/robchat